Terms of Service

Effective Date: June 30, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and Voxel Marketing LLC, a Delaware limited liability company with its principal place of business in San Francisco, California ("Company," "we," "our," or "us"), and govern your access to and use of the Kilona application, websites, and related services (collectively, the "Service").

By downloading, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not access or use the Service.

You may use much of the Service as a guest without an account. Certain features, such as cloud backup and subscription tiers, require you to sign in and, in some cases, to purchase a subscription.

2. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area) to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement and consent of a parent or legal guardian. By using the Service, you represent and warrant that you meet these requirements and that you have the legal capacity to enter into these Terms.

3. The Service

Kilona is a creative tool for building, animating, and rendering 3D content such as rigs, scenes, and renders. We may add, change, suspend, or discontinue any part of the Service at any time, including features, tiers, and storage limits, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

4. Accounts and Sign-In

To use account-based features, you may sign in using a passwordless email link, Google, or Apple. When you sign in, you authorize us and these providers to share limited information with us, such as your email address and a provider account identifier, as described in our Privacy Policy.

You are responsible for maintaining the confidentiality of your account and the devices and credentials used to access it, and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for violations of these Terms.

5. Subscriptions, Billing, and Renewals

The Service offers a free tier and paid subscription tiers. Paid subscriptions are sold as auto-renewable in-app purchases processed by Apple through the App Store, and entitlements may be managed on our behalf by our subscriptions provider (RevenueCat). We do not receive or store your full payment card details.

  • Payment: Payment is charged to your Apple ID account at confirmation of purchase.
  • Auto-Renewal: Your subscription automatically renews for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
  • Managing and Canceling: You can manage or cancel your subscription in your Apple ID account settings. Canceling stops future renewals; it does not retroactively refund the current period.
  • Price Changes: We may change subscription prices. Changes apply to future billing periods, and where required by law you will be given notice and an opportunity to cancel.
  • Refunds: Except where required by applicable law or by Apple's policies, payments are non-refundable and there are no refunds or credits for partially used periods. Refund requests for App Store purchases are handled by Apple.
  • Free Trials and Promotions: If offered, free trials and promotional offers are subject to additional terms disclosed at the time of the offer and may be modified or withdrawn at any time.

6. Cloud Storage and Backup

Signing in enables optional cloud backup of your content. Cloud backup is device-scoped and additive: it copies content from a device into your cloud storage and does not delete or overwrite the local files on your device.

Storage and item limits vary by tier and may change over time. If your usage exceeds the limits of your tier, or if you downgrade or cancel a paid tier, some content may no longer sync or may become inaccessible from the cloud until you free up space or restore an eligible tier.

The cloud backup feature is a convenience and is not a guaranteed or sole backup of your content. You are responsible for maintaining your own independent backups of any content that is important to you. We are not liable for any loss, corruption, or unavailability of content stored in or restored from the Service.

7. Your Content and License to Us

"User Content" means any content you create, upload, store, or transmit through the Service, including rigs, scenes, renders, images, project data, names, and thumbnails.

You retain all ownership rights in your User Content. We do not claim ownership of your User Content.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, and create technical modifications of your User Content solely as needed to operate, provide, secure, and improve the Service for you, including generating thumbnails and previews and syncing content across your devices. This license exists only for so long as your User Content is stored in the Service and terminates when you delete the content or your account, except for content retained in routine backups for a limited period or as required by law.

You represent and warrant that you own or have all rights necessary to your User Content and that your User Content, and our use of it as permitted here, does not infringe or violate the rights of any third party or any law.

8. Acceptable Use

You agree not to, and not to permit anyone else to:

  • Use the Service in violation of any law or the rights of others, including intellectual property, privacy, and publicity rights;
  • Upload or transmit content that is unlawful, infringing, defamatory, harmful, or that you do not have the right to share;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law;
  • Copy, modify, distribute, sell, sublicense, rent, or lease any part of the Service, or remove or alter any proprietary notices;
  • Access the Service through automated means, scrape it, or interfere with, disrupt, overload, or circumvent the security or integrity of the Service;
  • Attempt to gain unauthorized access to any account, system, or data, or use the Service to distribute malware or engage in fraud or abuse;
  • Use the Service to develop a competing product or for any purpose not expressly permitted by these Terms.

We may investigate and take appropriate action, including removing content and suspending or terminating access, for any actual or suspected violation.

9. Our Intellectual Property

The Service and all software, technology, designs, text, graphics, logos, user interfaces, sample content, and other materials provided by us, together with all intellectual property rights in them, are and remain the exclusive property of the Company and its licensors. "Kilona," the Kilona logo, and related marks are trademarks of the Company. These Terms do not transfer any ownership of our intellectual property to you.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service on devices you own or control, solely for your own use. All rights not expressly granted to you are reserved by the Company. Nothing in these Terms grants you any license to use our trademarks or brand features without our prior written consent.

Feedback: If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose without any obligation or compensation to you.

10. Third-Party Services

The Service relies on and may interoperate with third-party services, including the Apple App Store, Google and Firebase, our subscriptions provider, cloud hosting and storage providers, and analytics providers. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their acts or omissions. The Service may also contain links to third-party websites or resources that we do not control.

11. Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you acknowledge that you have read the Privacy Policy.

12. Termination

You may stop using the Service at any time. You may request deletion of your account and associated cloud content as described in our Privacy Policy.

We may suspend or terminate your access to all or part of the Service at any time, with or without notice, including if we believe you have violated these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends, and we may delete User Content stored in the Service. Provisions that by their nature should survive termination will survive, including Sections 7 through 9 and Sections 13 through 18.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING CONTENT STORED IN OR RESTORED FROM CLOUD BACKUP, WILL BE ACCURATE, PRESERVED, OR AVAILABLE. YOU USE THE SERVICE AT YOUR OWN RISK. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR CONTENT, OR LOSS OF GOODWILL OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms or of any law or third-party right.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, together with United States federal law where applicable. Subject to the arbitration provision below, you agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts. Nothing in this Section limits any mandatory consumer-protection rights available to you under the laws of your place of residence.

Binding Arbitration and Class Action Waiver: To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except that you or we may bring an individual claim in small claims court. You and the Company waive any right to a jury trial and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. This provision does not apply to the extent prohibited by applicable law, and some jurisdictions may not permit these provisions.

17. Apple App Store Terms

The following applies to the extent you obtain the Kilona application through the Apple App Store:

  • These Terms are between you and the Company only, not with Apple, and Apple is not responsible for the Service or its content.
  • The license granted to you is a non-transferable license to use the application on any Apple-branded device that you own or control, as permitted by the App Store Usage Rules.
  • Apple has no obligation to furnish any maintenance or support services for the Service.
  • In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application.
  • The Company, not Apple, is responsible for addressing any claims relating to the application or your use of it, including product liability claims, claims that the application fails to conform to legal or regulatory requirements, and claims under consumer protection or similar law.
  • The Company, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the application or your use of it infringes that third party's intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Effective Date" above, and where required we will provide additional notice. Changes are effective when posted. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.

19. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms you agree to, are the entire agreement between you and the Company regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates any partnership, agency, or employment relationship between you and us.

20. Contact Us

If you have questions about these Terms, please contact us at:

Voxel Marketing LLC
Email: support@voxel.marketing
Website: kilona.org